Questions, answered
Everything you might want to know before you visit — from booking and emergencies to reports, billing and your records.
Appointments
2 questions
How do I book an appointment at Elaj Hospital?
You can book online through this website, call 055-4295777, or message us on WhatsApp at +92 320-1917777. Choose your doctor, date and time, and you'll receive a confirmation with a token number.
Can I consult a doctor by video?
Yes. Many of our specialists offer secure video and WhatsApp consultations. Select 'Video' as the visit type when booking, and your prescription will be sent to your patient portal.
Emergency
2 questions
Is the emergency department really open 24 hours?
Yes — our emergency department, ambulance and pharmacy operate 24 hours a day, every day of the year. For emergencies call 055-4295777 or come straight in.
Do you provide an ambulance service?
Yes, we operate an ambulance service for emergencies and patient transfers. Call our emergency line and our team will dispatch help.
Laboratory
2 questions
Do you offer home sample collection?
Yes. Book home sample collection and a trained phlebotomist will visit at a time that suits you. Digital reports are delivered to your patient portal.
How long do lab and X-ray reports take?
Most routine lab tests and X-rays are reported the same day. You'll be notified and can view results securely in your patient portal.
Billing
2 questions
Do you accept health insurance?
We work with several insurance and panel providers. Visit our Insurance page or contact our front desk to confirm your provider before your visit.
Are appointment fees shown before I book?
Yes — each doctor's consultation fee is displayed on their profile and during booking, so there are no surprises.
Records
1 question
How do I access my reports and prescriptions?
Log in to the patient portal to view appointments, lab reports, prescriptions and invoices, and to download or share them securely.
General
1 question
Where is Elaj Hospital located?
We're beside Shell Petrol Pump on Link Road, near Wapda Town, Gujranwala. See the map on our Contact page for directions.
Talk to a real person
Our front desk is happy to help with anything not covered here. Call us or start a WhatsApp chat — we are open 24/7.